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Frequently Asked Questions
Tap a question to see the answer. Need step-by-step help with screenshots? Visit the Help Center.
BOOKING & SCHEDULING
How do I book a shoot?
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Book online in about two minutes with the Book Now button. Pick a package, add the address and details, and choose a time. Prefer a person? Call or text 843-396-3609 and we will book it for you.
What areas do you serve?
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The Grand Strand and Myrtle Beach area, Florence and the Pee Dee, and Aiken, SC. Listing outside these areas? Reach out and we will let you know what we can do.
What happens if the weather is bad?
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We offer flexible rescheduling for weather. All shoots stay scheduled, rain or shine, unless you contact us to reschedule, and we will work with you to find the next best time. Check the 10-day forecast before your shoot.
How do I reschedule or cancel?
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Sign in to your account, open the order, and pick a new time. You can also call or text 843-396-3609.
Can I request specific angles or shots?
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Absolutely. Add notes under Order Comments when you book, or tell our team. We want your listing to get everything it needs.
How should I prepare the home?
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Turn on every light, open blinds, clear counters, hide personal items, and move cars from the driveway. Our prep guide walks through it room by room.
DELIVERY
How fast will I get my media?
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Listing photos are delivered next day. Most videos are delivered within 24 to 48 hours depending on volume.
Do you offer same-day or rush delivery?
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Yes. Rush options are available on request and subject to availability.
How do I download my photos and video?
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Open your delivery email and click View & Download Media, or sign in and open the listing. Select All, click Download, and choose Web Quality for the MLS or High for print.
What is the difference between branded and unbranded?
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Unbranded has no agent name, photo, or contact info. Use it in the MLS. Branded shows your info. Use it on social media, email, and your website.
PAYMENT & CREDITS
How does payment work?
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Invoices are sent after delivery and paid through your agent portal. We accept all major payment methods and TITUS Pay at Close. We do not accept Venmo, CashApp, or PayPal.
How do account credits work?
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Credits on your account are applied automatically when you pay. Click Pay Now and your invoice shows the balance after your credit. For example, if you owe $300 and have a $150 credit, Pay Now only asks you to pay $150.
What is TITUS Pay at Close, and how do I apply?
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TITUS Pay at Close lets qualified agents book now and pay when the listing closes instead of after delivery. Choose Pay at Close at checkout and you will be guided through a quick application with TITUS. Approval is subject to qualification.
Do you offer discounts to agents new to Weston Media?
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Yes. Every agent new to Weston Media gets 50% off their first shoot as a welcome offer.
Do you offer brokerage or builder partnerships?
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Yes. We build media packages and pricing for brokerages, teams, and builders with ongoing work. Reach out to learn more.
ABOUT WESTON MEDIA
What services do you provide?
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Listing photos, listing video, drone photos and video, floor plans, 3D tours, virtual staging, twilight photos, agent branding sessions, social media content, and full marketing packages.
When was Weston Media founded?
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Weston Media was founded in 2023 by Tyler W. (Weston) Graham.
How many photographers do you have?
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A growing team of 5 trained real estate media specialists and 2 trainees, and we keep adding more as we expand across our service areas.